Staff at Swain Community Hospital receive top ranking for patient experience

May 30, 2017

BRYSON CITY, N.C.Staff caring for patients on Swain Community Hospital’s main nursing unit have been recognized with a Healthgrades Outstanding Patient Experience Award™. The award is generated from patient feedback and covers the first quarter of 2017. Swain Community Hospital is one of 13 hospitals in North Carolina recognized for the outstanding patient experience award during this time period.

To determine the winners, Healthgrades evaluates patient experience performance through a 32-question survey of patients who have received inpatient care at the hospital. Hospitals in the top 15% with the highest overall patient experience scores are recognized as Healthgrades Outstanding Patient Experience Award™ recipients.

The Healthgrades award follows recognition in December by the Centers for Medicare & Medicaid Services awarding the nursing staff at Swain Community Hospital with the highest score in the state on a patient satisfaction survey known as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The recognition was for the category of nurse communication.

“These recent recognitions mean the nursing staff at Swain Community Hospital do an exceptional job providing a world-class experience for the patients and families we are privileged to serve in Bryson City,” said Steve Heatherly, CEO of Harris Regional Hospital and Swain Community Hospital. “The patient experience is as important as the clinical care we provide and we are proud of the staff’s dedication in both of these areas.”

The staff of Swain Community Hospital’s main nursing unit care for patients with acute conditions as well as those recovering from procedures that require longer stays in the hospital’s restorative care unit, also known as the ‘swing bed’ unit. The hospital also provides a range of outpatient services including an emergency department open 24 hours per day, a primary care physician practice, state-of-the-art imaging procedures, laboratory, physical rehabilitation, a pain center, and geriatric psychiatry.